Delivery & Return
UK and Ireland: Items are charged according to weight. Small parcels under 2 kg cost £ 3.00 and more than 2 kg cost £ 5.00. Free shipping for orders above £ 200.
Express delivery: Express delivery is offered on orders for UK. We offer 48 hours delivery (order received within 2 working days) for £13.00.
International delivery: International delivery is not currently available.
Unless an item is being sent by express delivery, we aim to deliver your goods within 5 working days, often much sooner.
Our brands make small-batch handmade products and variations can occur. All products are inspected for quality assurance prior to being dispatched, but please take the artisan aspect into consideration. If you for some other reason are not satisfied with the product, then you may return the product to our address within two weeks of receipt. We require that you return the goods in appropriate packaging and recommend you use a “signed for” delivery method to obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
When you return a product, we recommend using registered post, as we cannot be responsible for goods that do not reach us. When we receive a returned product, the refund will be processed. You will be receiving a full refund via Stripe, provided the product is not damaged and returned in its original packaging. Please use our contact formto tell us why you are not satisfied and wish to return a product, then we will provide you with the necessary return details and address. Alternatively, you can email us at firstname.lastname@example.org.
We value your feedback, so please let us know if there is anything we could be doing better. Thank you!